If you're in the market for a CRM system, you're probably considering Capsule CRM and Oracle CX Cloud. Both are great CRM systems with their own advantages and disadvantages. In this article, we'll compare the two systems in detail so you can make an informed decision about which CRM system is right for your business.

Overview

Capsule CRM is a web-based CRM system that has been around since 2008. It's a simple, easy-to-use CRM system that's great for small businesses. Oracle CX Cloud is a cloud-based CRM system that was released in 2011. It's a more complex CRM system that's better suited for larger businesses.

Features

Both Capsule CRM and Oracle CX Cloud offer a wide range of features. Capsule CRM's features include contact management, opportunity management, pipeline management, quoting, invoicing, and more. Oracle CX Cloud's features include contact management, opportunity management, pipeline management, quoting, invoicing, and more. In addition, Oracle CX Cloud offers features such as product catalogs, customer profiles, and social CRM.

Pricing

Capsule CRM has a free plan for up to 2 users and paid plans starting at $12 per user per month. Oracle CX Cloud has a free trial and paid plans starting at $25 per user per month.

Ease of Use

Capsule CRM is a simple, easy-to-use CRM system that's great for small businesses. Oracle CX Cloud is a more complex CRM system that's better suited for larger businesses. Capsule CRM is easier to use because it has a simpler interface and less features. Oracle CX Cloud is more difficult to use because it has a more complex interface and more features.

Customer Support

Capsule CRM offers email and live chat support. Oracle CX Cloud offers email, phone, and live chat support. Capsule CRM's customer support is faster and more responsive. Oracle CX Cloud's customer support is slower and less responsive.

Conclusion

Capsule CRM and Oracle CX Cloud are both great CRM systems. Capsule CRM is a simple, easy-to-use CRM system that's great for small businesses. Oracle CX Cloud is a more complex CRM system that's better suited for larger businesses. If you're not sure which CRM system is right for you, we recommend trying both systems and seeing which one you prefer.