When it comes to customer relationship management (CRM) software, there are plenty of options to choose from. But which one is the best for your business? In this article, we'll compare two of the most popular CRM software on the market: Freshsales and Bitrix24. We'll go over the key features of each one and see how they stack up against each other.

What is Freshsales?

Freshsales is a cloud-based CRM software that helps businesses track their sales and customer interactions in one place. It offers a wide range of features to help businesses close more deals, including:

• Lead and contact management
• Opportunity management
• Pipeline management
• Activity tracking
• Reports and analytics
• Integrations with third-party software

Freshsales is a fairly new CRM software; it was first released in 2016. But in such a short time, it's managed to gain a loyal following among small businesses and sales teams. One of the reasons for its popularity is its ease of use; it's designed to be simple and straightforward, so it's easy to get started with Freshsales.

Another reason for its popularity is its price. Freshsales offers a free plan for up to 10 users, and its paid plans start at just $12 per user per month. That's quite affordable for a CRM software, especially one that offers so many features.

What is Bitrix24?

Bitrix24 is another popular CRM software, and it's been around for much longer than Freshsales. It was first released in 2012. Bitrix24 is a bit different from other CRM software; it's designed to be an all-in-one solution for businesses, offering not just CRM features but also features for project management, task management, document management, and more.

Some of the CRM features offered by Bitrix24 include:

• Lead and contact management
• Opportunity management
• Pipeline management
• Activity tracking
• Reports and analytics
• Integrations with third-party software

Bitrix24 is a very comprehensive CRM software, and that's reflected in its price. Bitrix24's CRM features are only available in its paid plans, which start at $24 per user per month.

Key Differences

Pricing

As we mentioned, pricing is one of the key differences between Freshsales and Bitrix24. Freshsales is much more affordable, with its paid plans starting at just $12 per user per month. Bitrix24, on the other hand, starts at $24 per user per month. If you're on a tight budget, Freshsales is the better option.

Features

Another key difference is the features offered by each CRM software. As we mentioned, Bitrix24 is an all-in-one solution that offers not just CRM features but also features for project management, task management, document management, and more. If you're looking for a comprehensive solution for your business, Bitrix24 is a good option.

Freshsales, on the other hand, is focused solely on CRM. It doesn't offer any features beyond CRM. If you're just looking for a CRM software and don't need any other features, Freshsales is a good option.

Ease of Use

Another key difference is ease of use. Bitrix24 is a very comprehensive CRM software, and that can make it a bit overwhelming to use. There's a bit of a learning curve with Bitrix24. Freshsales, on the other hand, is designed to be simple and straightforward. It's easy to get started with Freshsales, and there's no learning curve. If you're looking for a CRM software that's easy to use, Freshsales is a better option.

Conclusion

So, which CRM software is the best for your business? It depends on your needs. If you're on a tight budget, Freshsales is a good option. If you're looking for a comprehensive solution, Bitrix24 is a good option. And if you're looking for a CRM software that's easy to use, Freshsales is a better option.