In the world of customer relationship management (CRM), there are many options to choose from. In this article, we'll be comparing two CRM software options: Freshsales and Oracle CX Cloud. We'll go over the key features of each software, and how they compare to each other.

What is Freshsales?

Freshsales is a CRM software designed to help businesses manage their customer relationships. It offers a wide range of features, including contact management, deal tracking, task management, and more. Freshsales is a cloud-based software, which means it can be accessed from anywhere, at any time. It also offers a free trial, so you can try it out before you commit to it.

What is Oracle CX Cloud?

Oracle CX Cloud is a cloud-based customer experience management software. It offers a wide range of features to help businesses manage their customer relationships, including contact management, customer service, marketing, and sales. Oracle CX Cloud is a subscription-based software, which means you pay a monthly or yearly fee to use it. It also offers a free trial, so you can try it out before you commit to it.

Key Differences

Now that we've gone over what each software offers, let's compare the key differences between them.

Pricing

As we mentioned earlier, Freshsales is a cloud-based software, which means it can be accessed from anywhere, at any time. It also offers a free trial, so you can try it out before you commit to it. Oracle CX Cloud is a subscription-based software, which means you pay a monthly or yearly fee to use it. It also offers a free trial, so you can try it out before you commit to it.

Features

Both Freshsales and Oracle CX Cloud offer a wide range of features to help businesses manage their customer relationships. However, there are some key differences between the two. Freshsales offers contact management, deal tracking, task management, and more. Oracle CX Cloud offers contact management, customer service, marketing, and sales. So, if you're looking for a CRM software that offers a wide range of features, Freshsales is a good option. However, if you're looking for a CRM software that offers more specialized features, such as customer service and marketing, Oracle CX Cloud is a better option.

Ease of Use

When it comes to ease of use, both Freshsales and Oracle CX Cloud are fairly easy to use. However, there are some key differences between the two. Freshsales offers a drag-and-drop interface that makes it easy to add and organize your contacts. Oracle CX Cloud offers a more traditional interface that may be more familiar to users. So, if you're looking for a CRM software that is easy to use and offers a drag-and-drop interface, Freshsales is a good option. However, if you're looking for a CRM software that offers a more traditional interface, Oracle CX Cloud is a better option.

Customer Support

When it comes to customer support, both Freshsales and Oracle CX Cloud offer good options. Freshsales offers email and phone support, as well as a knowledge base and community forum. Oracle CX Cloud offers email, phone, and live chat support, as well as a knowledge base and community forum. So, if you're looking for a CRM software that offers good customer support options, both Freshsales and Oracle CX Cloud are good options.

Conclusion

In conclusion, both Freshsales and Oracle CX Cloud are good CRM software options. They both offer a wide range of features and good customer support options. However, there are some key differences between the two. Freshsales is a cloud-based software that offers a free trial. Oracle CX Cloud is a subscription-based software that offers customer service and marketing features. So, if you're looking for a CRM software with a free trial or more specialized features, Freshsales is a good option. However, if you're looking for a CRM software with a more traditional interface, Oracle CX Cloud is a better option.