When it comes to customer relationship management (CRM) software, there are many options to choose from. However, not all CRM software is created equal. In this article, we'll pit two of the most popular CRMs against each other: Freshsales and Zendesk Sell. We'll go over the features of each CRM, what they're best used for, and who they're best suited for. By the end of this article, you should have a good idea of which CRM is right for you and your business.

What is a CRM?

A CRM is a software that helps businesses manage their customer relationships. CRMs can be used to track customer interaction, manage customer data, and automate various processes. CRMs are essential for businesses that want to improve their customer relationships, as they provide a central place for all customer data and interactions. Freshsales and Zendesk Sell are both CRMs, but they each have their own unique features and capabilities.

Freshsales

Features

Freshsales is a CRM that is designed for sales teams. It includes features such as lead capture, contact management, deal management, and pipeline management. Freshsales also has a built-in phone system, which allows sales teams to make and receive calls directly from the CRM. Additionally, Freshsales has a robust reporting system that gives sales teams insights into their performance. Overall, Freshsales is a great CRM for sales teams that want a simple and easy-to-use CRM with powerful features.

Pricing

Freshsales offers a free plan for up to 10 users, as well as paid plans that start at $12/user/month. paid plans include additional features such as custom user roles, advanced reporting, and integration with third-party software.

Pros

• Simple and easy to use
• Powerful features
• Built-in phone system
• Robust reporting system

Cons

• Limited customization options
• No free plan for businesses with more than 10 users

Who is it best for?

Freshsales is best for small businesses and sales teams that are looking for a simple and easy-to-use CRM with powerful features. The built-in phone system and robust reporting system are particularly well-suited for sales teams.

Zendesk Sell

Features

Zendesk Sell is a CRM that is designed for small businesses. It includes features such as contact management, deal management, and pipeline management. Additionally, Zendesk Sell has a mobile app that allows businesses to manage their CRM on the go. Zendesk Sell also integrates with Zendesk Support, which is a customer support software. This integration allows businesses to view customer data and interactions from both the CRM and customer support software in one place. Overall, Zendesk Sell is a great CRM for small businesses that want a simple and easy-to-use CRM with powerful features.

Pricing

Zendesk Sell offers a free plan for up to 2 users, as well as paid plans that start at $19/user/month. Paid plans include additional features such as custom user roles, advanced reporting, and integration with third-party software.

Pros

• Simple and easy to use
• Powerful features
• Mobile app
• Integrates with Zendesk Support

Cons

• Limited customization options
• No free plan for businesses with more than 2 users

Who is it best for?

Zendesk Sell is best for small businesses that are looking for a simple and easy-to-use CRM with powerful features. The mobile app and integration with Zendesk Support are particularly well-suited for small businesses.

Conclusion

Both Freshsales and Zendesk Sell are great CRMs for small businesses. They are both simple and easy to use, and they both have powerful features. However, there are some key differences between the two CRMs. Freshsales is best for sales teams, as it includes a built-in phone system and robust reporting system. Additionally, Freshsales offers a free plan for up to 10 users. Zendesk Sell is best for small businesses, as it has a mobile app and integrates with Zendesk Support. Additionally, Zendesk Sell offers a free plan for up to 2 users. Ultimately, the best CRM for you will depend on your specific needs and requirements.