When it comes to choosing a payroll provider, small business owners have a lot to consider. Two of the most popular providers are Gusto and Paychex. In this article, we'll compare Gusto and Paychex side-by-side to help you decide which one is right for your business.

Pricing

Gusto offers three different pricing plans: Core, Complete, and Concierge. Core is the most basic plan and includes features like payroll processing, tax filing, and employee onboarding. Complete is the most popular plan and includes all of the features in Core, plus health insurance and workers' compensation insurance. Concierge is the most expensive plan and includes all of the features in Complete, plus dedicated support from a Gusto team member.

Paychex offers four different pricing plans: Flex, Select, Enhanced, and Full Service. Flex is the most basic plan and includes features like payroll processing and tax filing. Select is the most popular plan and includes all of the features in Flex, plus health insurance and workers' compensation insurance. Enhanced is the most expensive plan and includes all of the features in Select, plus dedicated support from a Paychex team member.

Features

Gusto offers a wide range of features, including payroll processing, tax filing, employee onboarding, health insurance, workers' compensation insurance, and dedicated support from a Gusto team member.

Paychex offers a wide range of features, including payroll processing, tax filing, employee onboarding, health insurance, workers' compensation insurance, and dedicated support from a Paychex team member.

Ease of Use

Gusto is known for being extremely easy to use. The interface is clean and simple, and users can get started with just a few clicks. The Gusto team is always available to help with any questions you may have.

Paychex is also known for being easy to use. The interface is clean and simple, and users can get started with just a few clicks. The Paychex team is always available to help with any questions you may have.

Customer Support

Gusto offers excellent customer support. The team is available 24/7 to answer any questions you may have. You can also access a wide range of online resources, including a knowledge base, FAQs, and user forums.

Paychex also offers excellent customer support. The team is available 24/7 to answer any questions you may have. You can also access a wide range of online resources, including a knowledge base, FAQs, and user forums.

Bottom Line

Gusto and Paychex are both excellent payroll providers. They both offer a wide range of features, and they're both extremely easy to use. Gusto is slightly more expensive than Paychex, but you get access to dedicated support from a Gusto team member. If you're looking for the best possible customer support, Gusto is the way to go.