Microsoft Dynamics 365 and NetSuite are both CRM (customer relationship management) and ERP (enterprise resource planning) software suites designed to help businesses automate and streamline their operations. Both software suites offer similar features and functionality, but there are some key differences that businesses should be aware of when choosing a CRM/ERP solution. In this article, we'll compare Microsoft Dynamics 365 and NetSuite side-by-side, and discuss the key differences between the two software suites.

Overview

Microsoft Dynamics 365 is a cloud-based CRM/ERP solution that helps businesses automate and streamline their sales, marketing, customer service, and operations. The software suite includes a number of integrated applications, such as Sales, Customer Service, Field Service, Marketing, Project Service Automation, and Finance and Operations. Dynamics 365 is available in two editions: Business and Enterprise. Business edition is designed for small and medium businesses, while Enterprise edition is designed for larger businesses.

NetSuite is also a cloud-based CRM/ERP solution that helps businesses automate and streamline their sales, marketing, customer service, and operations. NetSuite includes a number of integrated applications, such as Sales, Customer Service, Marketing, and Operations. NetSuite is available in three editions: Standard, Enterprise, and Unlimited. Standard edition is designed for small businesses, while Enterprise and Unlimited editions are designed for larger businesses.

Features

Sales

Microsoft Dynamics 365 for Sales helps businesses automate and manage their sales processes from end-to-end. The software includes features such as lead and opportunity management, quote and order management, product and pricing management, territory and sales management, and much more. Dynamics 365 for Sales also offers a number of integrations with other Microsoft products, such as Office 365, Power BI, and Cortana.

NetSuite for Sales helps businesses automate and manage their sales processes from end-to-end. The software includes features such as lead and opportunity management, quote and order management, product and pricing management, territory and sales management, and much more. NetSuite for Sales also offers a number of integrations with other software solutions, such as Google Apps, Office 365, and Salesforce.

Customer Service

Microsoft Dynamics 365 for Customer Service helps businesses automate and manage their customer service processes from end-to-end. The software includes features such as case management, customer service management, knowledge management, service level management, and much more. Dynamics 365 for Customer Service also offers a number of integrations with other Microsoft products, such as Office 365, Power BI, and Cortana.

NetSuite for Customer Service helps businesses automate and manage their customer service processes from end-to-end. The software includes features such as case management, customer service management, knowledge management, service level management, and much more. NetSuite for Customer Service also offers a number of integrations with other software solutions, such as Google Apps, Office 365, and Salesforce.

Field Service

Microsoft Dynamics 365 for Field Service helps businesses automate and manage their field service operations from end-to-end. The software includes features such as work order management, asset management, scheduling and dispatch, Mobile Workforce, and much more. Dynamics 365 for Field Service also offers a number of integrations with other Microsoft products, such as Office 365, Power BI, and Cortana.

NetSuite for Field Service helps businesses automate and manage their field service operations from end-to-end. The software includes features such as work order management, asset management, scheduling and dispatch, Mobile Workforce, and much more. NetSuite for Field Service also offers a number of integrations with other software solutions, such as Google Apps, Office 365, and Salesforce.

Marketing

Microsoft Dynamics 365 for Marketing helps businesses automate and manage their marketing processes from end-to-end. The software includes features such as lead management, campaign management, event management, email marketing, and much more. Dynamics 365 for Marketing also offers a number of integrations with other Microsoft products, such as Office 365, Power BI, and Cortana.

NetSuite for Marketing helps businesses automate and manage their marketing processes from end-to-end. The software includes features such as lead management, campaign management, event management, email marketing, and much more. NetSuite for Marketing also offers a number of integrations with other software solutions, such as Google Apps, Office 365, and Salesforce.

Project Service Automation

Microsoft Dynamics 365 for Project Service Automation helps businesses automate and manage their project management processes from end-to-end. The software includes features such as project management, resource management, task management, time and expense tracking, and much more. Dynamics 365 for Project Service Automation also offers a number of integrations with other Microsoft products, such as Office 365, Power BI, and Cortana.

NetSuite for Project Service Automation helps businesses automate and manage their project management processes from end-to-end. The software includes features such as project management, resource management, task management, time and expense tracking, and much more. NetSuite for Project Service Automation also offers a number of integrations with other software solutions, such as Google Apps, Office 365, and Salesforce.

Finance and Operations

Microsoft Dynamics 365 for Finance and Operations helps businesses automate and manage their financial and operational processes from end-to-end. The software includes features such as financial management, supply chain management, manufacturing and operations management, and much more. Dynamics 365 for Finance and Operations also offers a number of integrations with other Microsoft products, such as Office 365, Power BI, and Cortana.

NetSuite for Finance and Operations helps businesses automate and manage their financial and operational processes from end-to-end. The software includes features such as financial management, supply chain management, manufacturing and operations management, and much more. NetSuite for Finance and Operations also offers a number of integrations with other software solutions, such as Google Apps, Office 365, and Salesforce.

Pricing

Microsoft Dynamics 365

Microsoft Dynamics 365 is available in two editions: Business and Enterprise. Business edition is designed for small and medium businesses, while Enterprise edition is designed for larger businesses.

Business edition is available for a monthly subscription of $95 per user. Enterprise edition is available for a monthly subscription of $190 per user.

NetSuite

NetSuite is available in three editions: Standard, Enterprise, and Unlimited. Standard edition is designed for small businesses, while Enterprise and Unlimited editions are designed for larger businesses.

Standard edition is available for a monthly subscription of $99 per user. Enterprise edition is available for a monthly subscription of $499 per user. Unlimited edition is available for a monthly subscription of $999 per user.

Conclusion

Microsoft Dynamics 365 and NetSuite are both CRM/ERP software suites that offer similar features and functionality. However, there are some key differences between the two software suites. Dynamics 365 is available in two editions (Business and Enterprise), while NetSuite is available in three editions (Standard, Enterprise, and Unlimited). Dynamics 365 offers a number of integrations with other Microsoft products, while NetSuite offers a number of integrations with other software solutions. Pricing is also different, with Dynamics 365 being slightly more expensive than NetSuite.

When choosing a CRM/ERP solution, businesses should consider their specific needs and requirements. If you need a CRM/ERP solution that integrates with other Microsoft products, then Dynamics 365 may be a good choice. If you need a CRM/ERP solution that integrates with other software solutions, then NetSuite may be a better choice. If you're not sure which CRM/ERP solution is right for your business, we recommend talking to a CRM/ERP consultant to get expert advice.