When it comes to customer relationship management (CRM) software, there are a lot of options to choose from. Two of the most popular CRM software programs are Microsoft Dynamics 365 and Zendesk Sell. Both of these programs offer a lot of features and benefits, but they also have some differences that you'll want to take into account before making a decision.

Features

Both Microsoft Dynamics 365 and Zendesk Sell offer a wide range of features that can help you manage your customer relationships more effectively. Some of the key features that both of these programs offer include:

• Contact management
• Lead management
• Opportunity management
• Activity management
• Sales forecasting
• Reporting and analytics

One of the key differences between Microsoft Dynamics 365 and Zendesk Sell is that Microsoft Dynamics 365 offers a few more features than Zendesk Sell. For example, Microsoft Dynamics 365 offers a built-in calendar, task management, and email integration. Zendesk Sell does offer some of these features, but they require the use of third-party plugins or integrations.

Pricing

Another important consideration when choosing a CRM software program is pricing. Both Microsoft Dynamics 365 and Zendesk Sell offer a variety of pricing options to choose from. However, Microsoft Dynamics 365 is typically more expensive than Zendesk Sell. For example, the starting price for Microsoft Dynamics 365 is $95 per user per month. The starting price for Zendesk Sell is $49 per user per month. However, Zendesk Sell does offer a free trial, so you can try it out before you commit to a paid subscription.

Ease of Use

When it comes to CRM software, ease of use is important. After all, if you can't figure out how to use the software, it's not going to do you much good. Both Microsoft Dynamics 365 and Zendesk Sell are fairly easy to use. However, Microsoft Dynamics 365 does have a bit of a learning curve. This is because it offers more features and options than Zendesk Sell. If you're looking for a CRM software program that's easy to use and doesn't require a lot of training, Zendesk Sell might be a better option.

Customer Support

If you're going to be using CRM software, you'll want to make sure that you have access to good customer support. After all, you never know when you might run into a problem or have a question about how to use the software. Both Microsoft Dynamics 365 and Zendesk Sell offer excellent customer support. However, Microsoft Dynamics 365 offers 24/7 phone support, while Zendesk Sell only offers email support. So, if you're looking for a CRM software program that offers excellent customer support, Microsoft Dynamics 365 is the better option.

The Bottom Line

Both Microsoft Dynamics 365 and Zendesk Sell are excellent CRM software programs. They both offer a wide range of features, good customer support, and reasonable pricing. However, there are some key differences that you'll want to take into account before making a decision. If you're looking for a CRM software program that's easy to use and doesn't require a lot of training, Zendesk Sell might be a better option. However, if you're looking for a CRM software program that offers more features and 24/7 phone support, Microsoft Dynamics 365 is the better option.