The cloud-based customer relationship management (CRM) software market is growing rapidly. In fact, it's expected to be worth $80 billion by 2025. This growth is due in part to the advantages that cloud-based CRM software has over on-premise CRM software. Namely, cloud-based CRM software is more flexible, scalable, and easier to deploy and use.

So, it's no surprise that two of the biggest CRM software vendors, Salesforce and Oracle, offer cloud-based CRM software solutions. In this article, we'll compare Salesforce and Oracle CX Cloud, two of the most popular CRM software solutions on the market, to help you decide which one is right for your business.

Functionality

Salesforce and Oracle CX Cloud are both feature-rich CRM software solutions. However, there are some key differences between the two in terms of functionality.

Salesforce

Salesforce is a comprehensive CRM software solution that offers a wide range of features and tools. Salesforce's main features include sales force automation, customer service and support, marketing automation, analytics, and customizability.

Oracle CX Cloud

Oracle CX Cloud is a complete customer experience management software solution. It offers all the features you need to manage every aspect of the customer experience, including customer service, sales, marketing, and eCommerce.

Deployment

Another key difference between Salesforce and Oracle CX Cloud is the way they are deployed. Salesforce is a cloud-based software solution, while Oracle CX Cloud is an on-premise software solution.

Salesforce

Salesforce is a cloud-based software solution, which means it is hosted by Salesforce and accessed via the internet. This means that there is no need to install or maintain any software on your own servers. All you need to do is sign up for an account and you can start using Salesforce immediately.

Oracle CX Cloud

Oracle CX Cloud is an on-premise software solution, which means it is installed on your own servers. This means that you will need to purchase, install, and maintain the software on your own servers. However, Oracle does offer a hosted version of Oracle CX Cloud, which is similar to Salesforce in that it is hosted by Oracle and accessed via the internet.

Pricing

Salesforce

Salesforce offers a variety of subscription plans, which are based on the features and tools you need. Salesforce also offers a discount for non-profit organizations and educational institutions.

Oracle CX Cloud

Oracle CX Cloud is an on-premise software solution, which means that the price is based on the number of users, the length of the contract, and the level of support you need. Oracle also offers a discount for non-profit organizations and educational institutions.

Conclusion

Salesforce and Oracle CX Cloud are both feature-rich CRM software solutions. However, there are some key differences between the two, including the way they are deployed and priced. Salesforce is a cloud-based software solution that is easy to use and offers a wide range of features. Oracle CX Cloud is an on-premise software solution that offers a complete suite of customer experience management tools. Ultimately, the decision of which CRM software solution to choose depends on your specific business needs.