SugarCRM vs Oracle CX Cloud

The CRM software market is large and filled with a variety of options for businesses of all sizes. Two of the most popular CRM software solutions are SugarCRM and Oracle CX Cloud. In this article, we'll compare and contrast the two platforms in order to help you decide which one is right for your business.

Overview

SugarCRM is a CRM software solution for sales, marketing, customer service, and support teams. It offers a variety of features including lead and opportunity management, customer segmentation, quote and order management, and more. SugarCRM is available in both on-premise and cloud-based versions.

Oracle CX Cloud is a cloud-based CRM software solution that offers a complete suite of CRM applications including sales force automation, customer service, marketing, and social engagement. Oracle CX Cloud is a part of the Oracle Cloud Platform and is available in both subscription-based and pay-as-you-go versions.

Features

Lead and Opportunity Management

Both SugarCRM and Oracle CX Cloud offer lead and opportunity management features. With SugarCRM, users can create and manage leads, opportunities, and accounts. They can also track the sales pipeline, set up reminders and alerts, and generate reports.

Oracle CX Cloud's lead and opportunity management features are similar to SugarCRM's. Users can create and manage leads, opportunities, and accounts. They can also track the sales pipeline, set up reminders and alerts, and generate reports.

Customer Segmentation

SugarCRM's customer segmentation features allow users to segment their customers by criteria such as location, industry, or product interest. Segments can be created and managed from the SugarCRM interface.

Oracle CX Cloud also offers customer segmentation features. Users can segment their customers by criteria such as location, industry, or product interest. Segments can be created and managed from the Oracle CX Cloud interface.

Quote and Order Management

SugarCRM's quote and order management features allow users to create and manage quotes and orders. Users can also track the status of quotes and orders, set up reminders and alerts, and generate reports.

Oracle CX Cloud's quote and order management features are similar to SugarCRM's. Users can create and manage quotes and orders. They can also track the status of quotes and orders, set up reminders and alerts, and generate reports.

Pricing

SugarCRM

SugarCRM offers three pricing plans: Professional, Enterprise, and Ultimate. The Professional plan starts at $35 per user per month. The Enterprise plan starts at $40 per user per month. The Ultimate plan starts at $150 per user per month.

Oracle CX Cloud

Oracle CX Cloud is available in both subscription-based and pay-as-you-go versions. The subscription-based version starts at $75 per user per month. The pay-as-you-go version starts at $50 per user per month.

Conclusion

Both SugarCRM and Oracle CX Cloud offer a variety of features and pricing options to fit the needs of businesses of all sizes. In general, SugarCRM is a good choice for businesses that need a CRM solution with a wide range of features. Oracle CX Cloud is a good choice for businesses that need a cloud-based CRM solution with complete CRM applications.

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