The two most popular CRMs on the market today are Zoho and Capsule CRM. Both CRMs have their pros and cons, but which one is the best for your business? In this article, we'll compare Zoho and Capsule CRM side-by-side to help you decide.

Features

Both Zoho and Capsule CRM offer a wide range of features, but there are some key differences between the two. Zoho offers a more comprehensive suite of features, including a built-in telephony system, while Capsule CRM focuses on being easy to use and easy to integrate with other software.

Zoho

Zoho offers a wide range of features for businesses of all sizes. Some of the key features include:

• Built-in telephony system
• Lead capture and management
• Contact management
• Opportunity management
• Sales forecasting
• Marketing automation
• Customer support management
• Document management
• Project management
• Invoicing
• Reporting and analytics

Capsule CRM

Capsule CRM offers a more limited set of features than Zoho, but the focus is on making the software easy to use and easy to integrate with other software. The key features of Capsule CRM include:

• Contact management
• Opportunity management
• Lead capture and management
• Integrations with popular software
• Reporting and analytics

Pricing

Zoho and Capsule CRM both offer a free trial so you can try the software before you buy it. Zoho offers a free plan for businesses with up to 10 users, while Capsule CRM offers a free plan for businesses with up to 2 users. If you need more than 10 users, Zoho's pricing starts at $12 per user per month, while Capsule CRM's pricing starts at $18 per user per month.

Ease of Use

Both Zoho and Capsule CRM are easy to use, but Zoho has a bit of a learning curve due to its comprehensive feature set. Capsule CRM is designed to be easy to use from the start, and its focus on integrations means that it plays well with other software. If you're looking for a CRM that's easy to use from the start, Capsule CRM is the better choice.

Customer Support

Zoho and Capsule CRM both offer excellent customer support. Zoho offers 24/7 phone and email support, as well as a comprehensive knowledge base. Capsule CRM offers email support 24/7, as well as a knowledge base and online community. If you need help, both Zoho and Capsule CRM will be there for you.

The Bottom Line

Both Zoho and Capsule CRM offer a wide range of features, but Zoho's comprehensive feature set comes at a higher price. If you're looking for an easy-to-use CRM that integrates well with other software, Capsule CRM is the better choice. If you need a more comprehensive CRM with a built-in telephony system, Zoho is the better choice.