The cloud-based CRM software market is growing rapidly. As of 2018, it was worth an estimated $26.3 billion and is expected to grow to $39.2 billion by 2022, according to MarketsandMarkets research. This increase is being driven by the ever-growing adoption of cloud services by small and medium businesses (SMBs) and the need for CRM software that can be easily integrated with other cloud-based applications.

Zoho CRM

Zoho CRM is a comprehensive CRM solution for businesses of all sizes. It offers a wide range of features and is suitable for companies in a variety of industries. Zoho CRM is available in both cloud-based and on-premise versions. The cloud-based version is suitable for businesses that do not want to invest in on-premise hardware and software, and for those that want to be able to access their CRM data from anywhere.

Features

Zoho CRM offers a wide range of features, including:

• Contact management
• Lead management
• Opportunity management
• Sales force automation
• Marketing automation
• Customer support and service
• Analytics and reporting
• Integration with third-party applications

The software also offers a number of features that are designed to help businesses with their specific needs, such as Zoho Social for managing social media accounts and Zoho Campaigns for creating and managing marketing campaigns.

Pricing

Zoho CRM has a number of pricing plans to suit businesses of different sizes and needs. The price per user per month starts at $12 for the Standard Edition, which includes all the core features, and goes up to $35 for the Enterprise Edition, which includes all the features and unlimited users.

Pros

The main advantages of Zoho CRM are:

• A wide range of features
• Flexible pricing plans
• Suitable for businesses of all sizes
• Available in both cloud-based and on-premise versions
• Can be easily integrated with other Zoho applications and third-party applications

Cons

The main disadvantages of Zoho CRM are:

• The interface can be difficult to use
• The Standard Edition does not include some features that are available in the Enterprise Edition
• Not all features are available in the on-premise version

SugarCRM

SugarCRM is a customer relationship management (CRM) solution that offers a wide range of features and is suitable for businesses of all sizes. SugarCRM is available in both cloud-based and on-premise versions. The cloud-based version is suitable for businesses that do not want to invest in on-premise hardware and software, and for those that want to be able to access their CRM data from anywhere.

Features

SugarCRM offers a wide range of features, including:

• Contact management
• Lead management
• Opportunity management
• Sales force automation
• Marketing automation
• Customer support and service
• Analytics and reporting
• Integration with third-party applications

The software also offers a number of features that are designed to help businesses with their specific needs, such as Sugar Market for managing marketing campaigns and Sugar Sell for sales force automation.

Pricing

SugarCRM has a number of pricing plans to suit businesses of different sizes and needs. The price per user per month starts at $35 for the Professional Edition, which includes all the core features, and goes up to $150 for the Enterprise Edition, which includes all the features and unlimited users.

Pros

The main advantages of SugarCRM are:

• A wide range of features
• Flexible pricing plans
• Suitable for businesses of all sizes
• Available in both cloud-based and on-premise versions
• Can be easily integrated with other SugarCRM applications and third-party applications

Cons

The main disadvantages of SugarCRM are:

• The interface can be difficult to use
• The Professional Edition does not include some features that are available in the Enterprise Edition
• Not all features are available in the on-premise version