When it comes to customer relationship management (CRM) and customer support software, two of the most popular options on the market are Zoho and Zendesk. Both software platforms offer a wide range of features and tools to help businesses manage their customer relationships, but there are some key differences between them that you should be aware of before making a decision about which one to use for your business.

Zoho vs Zendesk Sell: Overview

Zoho is a comprehensive CRM platform that includes a wide range of features and tools for managing customer relationships, including sales automation, marketing automation, customer support, and more. Zendesk, on the other hand, is primarily a customer support platform, although it does offer some sales and marketing features as well. Both platforms offer a free trial, so you can try them out and see which one is a better fit for your needs before committing to a paid subscription.

Zoho vs Zendesk Sell: Features

Zoho

Zoho offers a wide range of features to help businesses manage their customer relationships, including:

• Sales automation
• Marketing automation
• Customer support
• Live chat
• Help desk
• Reporting and analytics
• Integrations with third-party applications

Zendesk

Zendesk also offers a wide range of features to help businesses manage their customer relationships, including:

• Customer support
• Live chat
• Help desk
• Ticketing
• Reporting and analytics
• Integrations with third-party applications

Zoho vs Zendesk Sell: Pricing

Zoho offers a free trial, as well as three paid subscription plans:

• Standard: $12/user/month
• Professional: $20/user/month
• Enterprise: $35/user/month

Zendesk also offers a free trial, as well as three paid subscription plans:

• Basic: $5/user/month
• Team: $19/user/month
• Enterprise: $49/user/month

Zoho vs Zendesk Sell: User Reviews

Zoho has a 4.5-star rating on Capterra, with users saying that it is "an excellent CRM tool with great features" and "a complete package for sales and marketing needs." Zendesk has a 4.4-star rating on Capterra, with users saying that it is "a great customer service tool" and "easy to use and set up."

Zoho vs Zendesk Sell: Bottom Line

Both Zoho and Zendesk are excellent CRM and customer support platforms, but they each have their own strengths and weaknesses. If you're primarily looking for a customer support platform, Zendesk is a good option. If you're looking for a more comprehensive CRM platform that includes sales and marketing features, Zoho is a better option. Ultimately, the best way to decide which platform is right for your business is to try them both out with a free trial and see which one you prefer.